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Technology Blog

Amazon offers refund on ‘faulty’ Kindle cover

By W.J. Hennigan

This article was originally on a blog post platform and may be missing photos, graphics or links. See About archive blog posts.

Amazon.com Inc. said it is issuing refunds or replacements on a cover for its Kindle e-book after users complained that it caused the device to freeze up or reboot.

The company responded to angry customers who were complaining in an online forum that a leather Amazon-branded cover was causing the Kindle to crash and lose its place.

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“There have been some forum discussions regarding the non-lighted Kindle cover, and our engineering team is looking into this,” the Amazon Kindle Team wrote in the forum.

“Regardless, if anyone is having any problem with an Amazon-manufactured Kindle cover, please contact us at [email protected], and we will be pleased to replace it for free or accept a return for a full refund, no matter when the cover was purchased.”

The $34.99 cover comes in seven colors and fits the Kindle’s Wi-Fi-only version.

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-- W.J. Hennigan

Technology Blog
W.J. Hennigan

W.J. Hennigan covered the Pentagon and national security issues from Washington, D.C., before leaving the Los Angeles Times bureau in November 2017. While there, he reported on war, counter-terrorism, and the lives of American service members from more than two dozen countries and previously covered the aerospace and defense industry from Los Angeles. Hennigan earned awards from the National Press Club, the Gerald R. Ford Presidential Foundation, and was a contributor to the Los Angeles Times coverage of the terror attacks in San Bernardino that won a Pulitzer Prize in 2016.

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